Sokha N.'s review of All Nippon Airways

All Nippon Airways

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Complaint Posted 5/10/2010
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Review 5/10/2010
To resolve an issue with their customer service not helping me out in a timely manner, I was issued a voucher for my ticket for future travel with the company that I was told would not expire. However, you have to renew it each year that you do not use it. After several tries over the phone and fax, each time ANA's customer service claims not to have the fax and never any history on our previous conversations, I was not able to renew my voucher on time. I found out too late that it can only be done in person. I am very upset with ANA for not taking better care of their customer and taking my hard earned money for a service that they could easily provide that I have already paid for. All I wanted was to renew my voucher so that I can use it to travel which does not cost them anymore money. They claim it is my fault but make it very difficult for you to get much done.
 
 
 
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Additional Business Information
Hours   Phone   (800) 235-9262 Address   2050 West 190th Street, Suite 100
Torrance, CA 90504
Website   http://www.fly-ana.com Email   g.juat@fly-ana.com
Contact   Gloria Juat Other  
 
 
 
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