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Review 1/3/2008
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This airline has the worst customer orientation. I'm a university professor, having to travel frequently from the US to China. The only times when I had problems traveling were with Air China. The ticketing system just doesn't seem to be functioning smoothly with the major airlines in the US, causing at least two major errors for the past 5 years that I flew with them. The most frustrating one was when two years ago, this airline lost the ticket number of my booked ticket, making it impossible for me to fly with a valid purchased ticket. It's already an upsetting experience, adding personal aggravation and financial losses. Luckily, I was able to dispute this empty (invalid) ticket purchase through my credit card and was able to get a full refund. However, Mr Zihong Chi, General Manager of Air China LA office, not only did not console me for my loss, but also send his staff to harass me at my home, work, and employer, over the past two years, citing that he has an "MIT degree and (is smart towards siutations) Blablablah...". When he is confronted again and again with the evidence of their invalid ticket, by my credit card company and by the CheapAir office, Air China never officially apologize. This type of mismanagement and customer service is unacceptable in the US. If Air China seriously wants to improve its position in the US, and improves its business image, it has to develop a ethical and customer-centric view in the US market. Shame on you, Air China!
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